Shamrock Car Hire Fuente Alamo - Frequently Asked Questions
Can I collect the car from one airport and return it to a different airport?
No, you will need to return your car to the same location you collected it from.
What happens if I refuel car with the incorrect Fuel Type?
You will be charged €375 plus the full refuelling of the vehicle.
What happens if I lose my car key?
You will be charged for a replacement key of €300, this is not covered by our insurance waver that is included within your price.
What happens if I get a flat tyre?
Tyres are the responsibility of the hirer. If any tyres get damaged or punctured you will need to replace the tyres before returning the car. If you are unable to do so, contact us (+34 711 034 812) and we will arrange for a mobile tyre service will come to the location of the car and replace the tyre. The new tyre must also be replaced with a same/similar brand like for like. If you return the vehicle and the tyre is damaged/punctured you will be charged accordingly the cost of replacement plus €25 admiration fee for the inconvenience and time. Tyres are not covered by our insurance waver that is included with your hire.
What baby car seats do you offer?
We offer baby seats multi use front and rear facing, from 0-19kgs. We also offer booster seats but do not provide booster seats with backs.
When is my payment taken from my card?
For your security we will never ask for your card payment details. All payments are made via a secure payment link using a trusted online payment system. Payment is requested by SMS within 24 hours, of initial booking, 25% DEPOSIT will be requested immediately to confirm booking. Full payment will then be requested approximately 10 working days prior to arrival.
I’ve completed my booking online but I have not received my agreement e-mail yet?
I’ve you’ve just completed the form then please wait up to 10 minutes. If after 10 minutes please check your spam mail box and that you have entered your e-mail address correctly. If you have entered the wrong address or still unable to find your agreement then please e-mail us. shamrockcarservices@gmail.com or WhatsApp +34 711 034 812
Can I smoke in your car?
No, Smoking is not allowed in any of our vehicles.
Where can I leave a review of my rental?
Because your opinion matters to us, please visit our website www.shamrock-car-hire-murcia.com and leave us a google review, this would help us enormously and we fully appreciate all reviews.
Are there any hidden costs or charges?
No, The price we quote is the price you pay. There are no hidden costs or extra charges, all paperwork is completed before your arrival. We have no Excess charges and a very low refundable excess.
Can I drive the vehicle out of Spain?
No, our vehicles are only insured to be driven for mainland Spain.
What is the minimum age for hire?
You must be over the age of 25 and have held a full driver’s licence for over 3 years.
What happens if my flight is delayed?
All flights are monitored however if you could inform us on any flight delays from your local airport as flights are only monitored once departed. If your flight is delayed and you arrive between hours of 01.00 and 06.00 there will be a charge of €40. You can contact us on our contact number:(0034) 711 034 812, or e-mail us at shamrockcarservices@gmail.com
What information do you need to book?
- To confirm booking we require the following details:
- Full flight details,
- Full Spanish address,
- Full Home Address,
- Driving license numbers,
- Passport numbers,
- Mobile contact number
- Please include any additional driver license numbers and passport numbers if required.
What happens if I have to cancel my reservation?
To confirm booking you are required to pay a deposit of 25% of the total car hire balance, in case of any cancellations you will be charged the 25%. If you cancel your booking within 10 days of arrival you will be charged the full balance amount of you booking.
If I arrive in the middle of the night, is that a problem?
No, However if you arrive between hours of 01:00 to 06:00 there will be a charge of €40. You can contact us (on +34 711 034 812), or e-mail us at shamrockcarservices@gmail.com
What do you need from me when I arrive?
All paperwork is complete prior to your arrival. You must print your car hire contract agreement and carry it with you along with your driver’s license and passport for the full duration of your car hire.
How long will I expect to wait for my car at the airport?
There are no airport queues, you are met at arrivals and shown straight to your car, we aim for you to leave the airport within ten minutes. All paperwork is completed prior to your arrival.
What do I need to carry with me when I drive?
A copy of your contract agreement, driving licence and passport.
How do I know if my booking is confirmed?
Booking is confirmed once a deposit of 25% of total balance is paid, you will then receive confirmation and a copy of your contract rental agreement. Stating your deposit is paid or you have paid in full if you requested this option.
What is your fuel policy, are there any additional charges on arrival?
Our fuel policy is that you will receive the vehicle on a full tank of fuel and you are required to return the vehicle with a full tank as received. If the car is not returned full, the hirer is responsible for the cost of refuelling the car plus an administration fee of €25. The car must be refuelled within 5km of the airport to which its being returned.
Can I hire a vehicle long term ?
Yes, depending on availability. Call us (on +34 711 034 812), or e-mail us (shamrockcarservices@gmail.com) for further information.
Can I extend my booking once I have picked the vehicle up?
Depending on availability, we will try our best to accommodate if possible. Please provide at least 24hrs notice for any request, by contacting us (on +34 711 034 812).
Can I Hire an Automatic car?
Yes, we have a number of automatic cars. Call us (on +34 711 034 812) or e-mail us (shamrockcarservices@gmail.com) for further information.